Help
How can we help?
Quick answers for creating your invitation, reaching your guests, and tracking RSVPs.
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Getting started
What do I need to create an invitation?
Just an account. Sign up with your name and email, click “Create event”, choose the event type and template, and fill in the text. You’ll see the invitation live as you design it.
Is it only for weddings?
No. It works for any event: birthdays, baptisms, baby showers, graduations, anniversaries, parties, seminars, launches, and corporate events.
Do guests need to install anything?
No. The invitation opens in the browser from the link they receive, on a phone or a computer.
What languages does it support?
Spanish, English, German, Portuguese, Italian, and French. You choose the invitation’s main language, and each guest can view it in their own language.
Can I show the invitation to someone before publishing it?
Yes. In the editor you’ll find the “Review link”: share it with anyone you want to review the invitation. It doesn’t appear in search engines and you can renew it whenever you want.
Invitation design
Can I change the template later?
Yes. You can change the template, colors, and fonts whenever you want; your text and photos stay the same.
What size should the photos be?
We recommend vertical photos of at least 1,600 × 2,000 px for the cover and horizontal ones of 1,920 × 1,080 px for the sections. It isn’t required: you can upload other sizes and adjust the crop.
How do I add the location?
Enter the address and paste the Google Maps link for the venue. The invitation will show the map and buttons to open it in Google Maps or Waze.
Can I edit it after publishing?
Yes. Changes show up on the same link, without sending a new invitation.
Can I print the invitation?
Yes. On the Guests tab, under “Download and print”, you can print the invitation or save it as a PDF, including one per guest with their name and their RSVP link.
Guests and links
How do I add my guests?
On the Guests tab you can add them one by one or import them from an Excel spreadsheet. Download the sample spreadsheet, fill it in, and upload it: you’ll see a summary to review before saving.
Does each guest get a different link?
Yes. Each person or family has their own personal link, with their name, their seats, and their reply. That way you know exactly who confirmed.
How do I send the invitation by WhatsApp?
Add the guest’s phone number and use the WhatsApp button next to their name: it opens the conversation with a ready-made message in their language and their personal link. You can then mark it as sent.
A guest lost their link, what do I do?
You can share it again from the Guests tab. The guest can also request it from the invitation with their email, if it’s on your list.
Can I change a guest’s link?
Yes. If you shared a link by mistake, generate a new one for that guest: the old one stops working.
RSVPs and replies
Where do I see who confirmed?
On the Answers tab you’ll see the total number attending, not attending, pending, and the messages. You also get a notification in the bell with every reply.
Can I record a reply on a guest’s behalf?
Yes. If someone confirms with you by phone, you can record their reply from the Guests tab.
Can I set a deadline to RSVP?
Yes. When setting up the event you can set a date after which replies can no longer be submitted. After that date, the invitation stays visible but no longer accepts replies.
Can I download the replies?
Yes. From “Download and print” you can download the guest list with their replies in Excel or CSV.
Emails and reminders
How do I send the invitation by email?
On the Emails tab you can send the invitation to guests who have an email address. Each one receives their personal link in their own language.
How do reminders work?
You can turn on automatic reminders for guests who haven’t replied yet, plus one reminder before the event. The number depends on your plan.
How do I find out about replies?
We’ll notify you in the bell and, if you want, by email: for every reply or in a daily summary. You can adjust this in the event’s Emails tab and in your notification preferences.
An email didn’t arrive, what happened?
Check that the address is spelled correctly and ask the guest to check their spam folder. If the email was rejected, you’ll see it flagged in the dashboard and we’ll notify you in the bell. You can always send them the link via WhatsApp.
A guest doesn’t want to receive any more emails
Every email includes a link to stop receiving them. If they use it, we won’t send them any more emails for that event, but their invitation and reply stay the same.
Your account
How do I change my name, email, or password?
Go to My details from the menu with your name. To change your email or password we’ll ask for your current password.
I forgot my password
On Recover password enter your email and we’ll send you a link to create a new one.
I didn’t get the verification email
Check your spam folder. From My account you can request a new link.
How do I choose which notifications I get?
In your notification preferences you choose which notifications you see in the bell and which ones you get by email.
How do I delete my account?
Write to us at hola@tinvito.cl from your account’s email address and we’ll delete it along with its data. If you only want to delete one event, you can do that yourself from My events.
Plans and payments
How much does it cost?
We’re in launch mode: publishing your invitation is free, with the benefits of the Big event plan. Events published for free during the launch stay free.
How long does the invitation stay published?
Depending on the plan, it stays online 3 (Get-together), 6 (Celebration) or 12 months (Big event) after the event date. After that it is no longer visible, but you can still view and export guests and responses in your account.
Can I change plans?
Yes. Once billing is active you’ll be able to increase capacity or validity by paying the difference, without rebuilding the invitation.
What payment methods do you accept?
Once we turn on billing you’ll be able to pay with Mercado Pago or PayPal. We don’t store your card details.
Can I get a refund?
If you paid and haven’t published the invitation yet, you can request a refund within 10 days. Check the Terms and conditions.
Privacy and security
Who can see my invitation?
Only whoever has the link. Invitations don’t appear in search engines, and personal links are hard to guess.
What do you do with my guests’ data?
We use it only to show them the invitation, receive their replies, and send them the event’s emails. We don’t sell it or use it for advertising. More details in the Privacy policy.
How do I change my cookie choice?
With the “Manage cookies” link at the bottom of any page. More details in the Cookie policy.
Didn’t find what you were looking for?
Write to us and we’ll help. We usually reply within the same business day.